Warranty & Guarantee Policy

Warranty & Guarantee Policy

Vintage Darling Jewellery

At Vintage Darling Jewellery, your confidence and peace of mind are our top priority. Every piece we sell — antique, vintage, modern or preloved — is carefully inspected, professionally cleaned, and authenticated.
Below is our full Warranty & Guarantee Policy for your protection.

✨ 1. Lifetime Authenticity Guarantee

We guarantee the authenticity of:

  • All gold (hallmarked or professionally tested)

  • All diamonds and gemstones

  • All metals, settings, and descriptions provided

If any item is ever proven not to match our description, we will offer a full refund with no time limit.

Your trust is our promise.

✨ 2. 14-Day Peace-of-Mind Guarantee

We want you to love your jewellery. That’s why every order includes:

✔️ 14 days to inspect your item

If it's not right for you, simply contact us within 14 days.

✔️ Easy & friendly returns

We’ll arrange everything for you — no pressure or hassle.

✔️ Refund or exchange

Choose between a full refund or exchange/credit.

✨ 3. 3-Month Quality Assurance Warranty

All items include a 3-month warranty against unexpected issues such as:

  • Loose claws/prongs

  • Loose gemstones

  • Movement in settings

  • Hidden structural faults

  • Any manufacturing issues (for modern pieces)

If an issue arises within 3 months:

We will repair the item free of charge.
If repair isn’t possible, we will provide a replacement (if available) or a full refund.

✨ 4. What’s Not Covered

To keep things fair, the warranty does not cover:

  • Damage caused by impact (knocks, drops, pressure)

  • General wear and tear

  • Tarnishing (normal for silver/vintage metals)

  • Damage caused by another jeweller

  • Lost stones caused by accidental impact

  • Loss or theft of the item

If you're unsure whether your issue is covered, contact us—we're always here to help.

✨ 5. Delivery & Packaging Guarantee

Every order is shipped with:

  • Royal Mail Special Delivery

  • Full tracking & insurance

  • Tamper-proof packaging

  • Protective inner wrapping

  • Elegant presentation box, certificate, and care card

If your parcel is lost or damaged during transit, we will handle the claim and issue a replacement or a full refund.

✨ 6. How to Request Warranty Support

Simply contact us via:

📧 Email: sales@vintagedarlingjewellery.com
💬 Live Chat: Available on our website

Please include:

  • Your name

  • Order number

  • A short description of the issue

  • Clear photos or a short video (if possible)

We reply quickly and aim to resolve all issues smoothly.

✨ Thank You for Shopping With Us

We are a small, family-run jewellers and customer happiness is at the centre of everything we do.
If you ever have a question or need help, please reach out — we’re always here for you.