When will my order arrive?
We aim to dispatch your jewellery as quickly as possible.
Orders placed before 3pm (UK time) are dispatched the same working day.
Orders placed after 3pm are dispatched on the next working day.
Can I track my order?
Yes, absolutely.
Every order is sent using a fully tracked and insured delivery service.
Once your parcel has been dispatched, you’ll receive an email with your tracking number, allowing you to follow your order right through to delivery.
All parcels are fully insured while in transit for complete peace of mind.
Is your jewellery genuine?
Yes, always.
All of our jewellery is authentic, genuine, and professionally inspected. We do not sell costume jewellery.
Our pieces are crafted in high-quality platinum, gold, or palladium.
We don’t usually sell silver, but may occasionally do so if it is a designer piece or features silver with gold elements.
Most antique and vintage jewellery no longer has original paperwork due to age. Where this is unavailable, your jewellery will include modern certification from us, and we are happy to provide a free approximate valuation.
Every item is professionally tested before being listed, and we have over 17 years of experience in the jewellery trade.
Do you accept returns?
Yes, returns are always accepted.
You have 14 days from the date you receive your order to return it.
This applies to both UK and international customers.
Items must be returned in the same condition as received, including the gift box and any certificates or paperwork.
How do I start a return?
Starting a return is easy.
Simply visit our Contact Us page and choose your preferred method of contact.
For the fastest response, we recommend using live chat, as we can instantly access your order details and assist straight away.
How will my item be packaged?
Your jewellery will arrive beautifully presented in a brand-new luxury gift box, or the original box if available.
For security reasons, all parcels are sent in discreet outer packaging, with no indication that jewellery is inside.
Do you ship internationally?
Yes, we ship worldwide and this service is completely free.
All international orders are sent using tracked, insured, and signature-required delivery.
Additional security measures are used to protect your parcel against loss or theft during transit.
What payment methods do you accept?
We accept all major payment methods, including:
Credit & Debit Cards
PayPal
Klarna
Apple Pay
Google Pay
If you experience any issues when paying, please get in touch and we’ll be happy to help.
Can I contact you for help?
Of course — we’re here for you.
Please visit our Contact Us page on our website.
Our opening hours are 9am–5pm (UK time).
For the quickest response, live chat is the best way to reach us.